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Terms and Conditions

Agency Terms of Business
The below terms and conditions apply for all cruise bookings where RubyBlue Travel Ltd trading as RubyBlue Cruises act as a retail agent for your cruise line.
All Cruises sold on this site are sold through RubyBlue Travel Ltd, trading as RubyBlue Cruises. RubyBlue Travel Ltd is a full member of The Global Travel Group.
We do not store Credit Card details, nor do we share customer details with any 3rd Parties.

Information Accuracy
Please note, advertised information and prices may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of information and prices when published, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) at the time of booking.

Contract
These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Making your Booking
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party, the terms of these booking conditions. The first named person on the booking will be the party leader and will be responsible for making all payments due to us.
When a booking is made over the phone to with us, all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

Direct Flights
The flight routings used in connection with our holidays may be based on special fares, which do not necessarily take the most direct route. Some itineraries require a change of aircraft on route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for re-fuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary. However, should you require this information at an earlier stage, please check with your travel advisor at the time of booking.

Payment
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date which is between15 – 20 weeks prior to departure (this will be advised at the time of booking). If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

Cancellation and Amendment
Any cancellation or amendment request must be sent to us either in writing or by email and will not take effect until received by us. Amendments are also accepted by telephone but must be followed up in writing. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.

Insurance
Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance at the time of booking your trip in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

Delivery of Documents
All documents (e.g. invoices/tickets) that require to be posted will be sent to you by either post or email. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.

Passports, Visa and Health
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we, nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

Complaints
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact our Customer Support team.

Tour Operator Terms of Business
The background to this agreement is, RubyBlue Cruises arranges and provides cruise holidays, package holidays and excursions by coach, air and sea to customers, upon the following terms and conditions.
Within the meaning of the Package Travel Regulations 1992, your attention is drawn to the provisions in the website, regarding:

  • General information regarding the requirement for a valid passport - travel advice can be found at www.fco.gov.uk/knowbeforeyougo;
  • any necessary visas and procedure and timescale to obtain them;
  • any health requirements for the journey and the stay - Clients should contact their GP, Practice nurse or Travel Health Clinic for recommended practice;
  • the measure taken by the Tour Company to keep secure the money which you pay for the Tour; and
  • the steps which will be taken to repatriate you from abroad if the Tour Company becomes insolvent

Definitions
These definitions apply unless the context of the Agreement requires a different interpretation:
"Booking" means any placing of a request by you, in person, in writing or by telephone, for you or someone else to be included in a Tour, either direct to RubyBlue Cruises or through any authorised agent, together with full, cleared deposit payment for the tour, as advertised
"Confirmation" means confirmation, by RubyBlue Cruises of a Booking for a tour or an excursion and "confirmed" shall be construed accordingly
"Package Holiday" means a package holiday within the meaning of the Package Travel Regulations 1992
"Ticket" includes an electronically generated ticket
"Tour" includes any excursion or tour advertised from time to time, with itinerary and price, to be arranged by RubyBlue Cruise, as described in any of its advertising.
"Writing" includes electronic writing
"Us" / "We" RubyBlue Cruise
"You" means the Client which may include any person over the age of 18 years or any minor accompanied by such a person.

The terms of this Agreement are:
1. Your Booking
1.1 Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on holidays with us and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. Any person who is under 18 years old must be accompanied by an adult on his or her journey.
1.2 In order to make a Booking you must pay either a deposit (to be advised at the point of booking) or the full balance of the total advertised price. It is your responsibility to ensure that the Booking and the Tour are suitable for your requirements and capacity (including your physical and medical state and any disability from which you may suffer), in every respect.
1.3 Provided that a place on the Tour booked is available and we are satisfied that there is no good reason to refuse the Booking, we will confirm the Booking in writing. You must then pay the balance of the advertised Tour price no later than the 15 – 20 weeks prior to departure, the balance due date will be advised to you on your invoice when you book. At that point, and not before, the Booking is complete and a contract is then made for the provision of the trip.
1.4 Within 14 days of booking confirmation, you will be sent a Confirmation Invoice either by post or email.
1.5 Where the trip constitutes a Package Holiday, the following provisions in any of our advertising shall constitute part of the Booking terms and conditions:
1.5.1 the destinations and, where more than one, the time to be spent at each;
1.5.2 the means, characteristics and categories of transport with dates and times and points of departure and return; any intermediate stops and connections and where to go or stay to effect them;
1.5.3 where accommodation is included, the location, degree of comfort and main features (including categorisation in a member state of the EU)
1.5.4 what, if any meals are included in the Tour;
1.5.5 whether there is a minimum number of clients before the Tour is cancelled and the timetable for any such cancellation;
1.5.6 the itinerary;
1.5.7 the excursions and tours included in the price and any surcharges that might arise and their method of calculation;
1.5.8 the name of the organiser and any insurer, together with a local representative, whether associated with the Tour Company or not;
1.5.9 the total price for the package holiday and any charges, taxes, dues not included;
1.5.10 the payment schedule and accepted methods of payment;
1.5.11 the need to agree any special requirements with RubyBlue Cruises
1.5.12 the ways and means and timetable for making a complaint.
1.6 Your contract is with RubyBlue Travel Ltd, trading as RubyBlue Cruises, a full member of The Global Travel Group with membership number M0802 for travel products. When you buy a cruise package put together with independent suppliers rather than all through organised via the Cruise retailer, which includes a flight arranged separately by us, your arrangements will be protected under our Air Travel Organiser's License (ATOL) number 3973. In the unlikely event of our or your cruise line’s insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at http://www.atol.org.uk/
1.7 All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. We reserve the right to add a fuel supplement to holiday prices should this increase after the date of this publication.
Prices can go up or down. We will be able to tell you the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking. While the balance of a holiday remains unpaid, we reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an Amendment Invoice reflecting any changes made. After a Confirmation Invoice has been sent to you, any increase to your holiday price will be as the result of changes in our costs of supplying your holiday resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. An administration charge is included within these amounts.
If the increase would be 2% or less of the holiday price shown on your Confirmation Invoice (excluding insurance premiums and any amendment charges), we will absorb the changes in our costs described above and will only pass on any increase above that level. If any change in our costs would cause a reduction in your holiday price, we will not make refunds of amounts less than 2% of your holiday price (calculated as above), but we will refund in full amounts exceeding such 2%, after deducting an administration charge of £1.
The price quoted on the last Amendment Invoice issued is guaranteed, unless you change your holiday booking. Any increases in our costs, which may occur after the last Amendment Invoice has been sent will be borne by us. Should you instruct your credit/debit card company to "charge back" any payment(s) properly due from you in respect of your booking, we will charge you an administrative fee of £10 per incident and associated costs. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s).
Should we charge a booking fee, the cost can vary from £25 to £50 per person. This would be shown on your invoice if this charge has been applied and would be included in the total holiday cost quoted to you at the time of booking.

ATOL Protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Your Obligations
1. You must ensure that any medical or other attendance that you require is provided by you.
Please keep copies of all receipts for your travel insurance company if you wish to make a claim 2. You agree that it is your responsibility to arrange in advance of the trip and carry any necessary valid passport or visa, necessary for your trip. Information can be found at http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm
3.You agree to inform us of any special requests at the time of booking. We will advise the relevant supplier of such requests but cannot guarantee that they will be met. Furthermore, we have no liability to you if such requirements are not met.

Service Charges
We may apply a service charge for the some of the services we provide. Any booking fees will be included in the price that we quote you at the time of booking unless advised otherwise. Amendment/cancellation fees would be applied on top of the initial holiday price as will be advised at the time of requesting the amendment and/or cancellation.

These charges may be as follows;

SERVICE CHARGE
Booking Fee £25-£50 per person
Amendment Supplier charge + £25 per person
Credit Card Charges No Charge
American Express No Charge
Debit Card Charges No Charge
Commercial Cards (Credit & Debit) No Charge
Late balance payment £75 plus any other fees imposed
Tickets dispatched by courier Couriers charge + £10
Tickets dispatched by insured delivery Postage charge + £10

Any special offers or booking incentives that we advertise are subject to availability along with certain booking terms and conditions and may by discontinued at any time without prior notice.

Jurisdiction
Our Terms of Business are governed by English Law and the jurisdiction of the English Courts.

All rights reserved. All holidays/flights/hotels & other travel services shown are subject to availability and Booking Terms and Conditions.

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